Complaints

I take pride in offering first class treatments and customer service to all my patients. I take steps borne out of years of experience in nursing practice to keep you safe but I recognise that on rare occasions, unfortunately things can go wrong.

As part of my commitment to you and in line with good practice standards, I will always take time to obtain your informed consent by ensuring you understand the procedures and treatments I provide, along with their risks and benefits and the limitations of what can be achieved.

I truly hope that you won’t ever be disappointed in the care I give but complaints can arise in any business and aesthetics is no exception. In the event that a you are dissatisfied with the outcome of your treatment, you have a right to be listened to and treated with respect.

Please contact me by phone or text to talk through your concerns. You are also welcome to email me at cat@cathriona.com

I will do what I can to resolve your concern and it is important that you are seen face to face in a timely way if you are unhappy or unsure. Please do not delay in contacting me if you are experiencing something unexpected, such as pain, or if you have any questions following a procedure.

My Commitment to you if you are unhappy

  • I will acknowledge receipt of your concerns within 24 hours
  • I will provide an estimated timescale for resolution
  • I will investigate your complaint and provide a summary of the findings with a conclusion and next steps within 3 weeks
  • If we cannot revolve your concern together, I am committed to supporting you to speak to a dispute resolution service: I am a member of the The Cosmetic Redress Scheme https://www.cosmeticredress.co.uk/about-us

Cat welcomes questions.   Please do get in touch to ask any questions or make an appointment for  consultation, or take a look through their website for further information including testimonials, payment options and Before and After photos.   Contact Cat directly by phone, text or email to arrange a consultation.
cat@cathriona.com 07771883385  or chat with her on Instagram @catsullivanaesthetics